Who should I talk to if I think I have a gaming problem?

First, contact our 24/7 Bengali live chat support — our trained team will assist you. You can also write to us at support@krkya.cam. In addition, talk to a family member or a trusted friend, and seek professional mental health support if needed.

RESPONSIBLE GAMING

krkya's responsible gaming is our first priority

Play for fun, not under pressure. krkya is committed to keeping your gaming experience safe and in control at all times.

Safe Platform

For ages 21 and above only

Responsible
Gaming

Our Approach

Let Gaming Be Entertainment, Not a Burden

krkya believes that online gaming is a leisure activity — one that should be fun and exciting, without any mental or financial pressure. We place the highest importance on the wellbeing and peace of mind of every one of our users.

Responsible gaming means staying aware of your own limits and seeing gaming as a small, enjoyable part of life. We provide a range of practical tools and support to help you build that awareness.

Remember, gaming is never a substitute for income. Only bet what you can afford to lose. Playing responsibly at krkya means being honest with yourself and asking for help when you need it.

Important Warning: Online gaming carries financial risk. If you feel that gaming is affecting your daily life, relationships, or finances, contact our 24/7 live chat support immediately or set limits on your own account.

Quick Facts

Minimum age: 21 years
Support: 24/7 Bengali Live Chat
Email: [email protected]
Self-exclusion: can be activated at any time

Safety Tools

Tools for Your Control

krkya gives you the ability to manage your gaming experience entirely on your own terms.

Deposit Limit

Decide in advance how much money you can deposit each day, each week, or each month. Once a limit is set, it takes effect immediately and can only be changed at your request.

Time-Out Break

If you feel you need a little rest, activate a time-out on your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will be completely disabled.

Self-Exclusion

Choose self-exclusion for a longer break. You have the option to keep your account closed for 6 months, 1 year, or permanently. Promotional communications will also be paused during the exclusion period.

Gaming History Review

View your complete betting history and records of deposits and withdrawals at any time. Understand your spending patterns and adjust your habits if needed.

Reality Check Reminder

At regular intervals, a pop-up message will appear on your account showing a summary of your current session time and spending, keeping you informed and aware.

24/7 Support Centre

For any concerns, contact our Bengali live chat support team. We are always here for you with questions related to responsible gaming.

Age Limit

The 21+ Age Limit Strictly Applies

Registration and gaming at krkya is for those aged 21 and above only. We take the following steps to ensure that minors are not able to use our platform:

Age verification process at the time of registration
Additional proof of identity requested for suspicious accounts
Account blocking facility for parents and guardians
Investigation and action on any reported age violations
Clear 21+ warnings displayed on every page and throughout the registration process

Advice for Parents and Guardians

To prevent your child or any underage family member from accessing online gaming sites, you can use parental control software on your devices.

Always keep your krkya account password private. If you suspect that someone has been using your account, notify our support team immediately.

Tool Comparison

Our Protection Tools at a Glance

The table below provides a description of krkya's responsible gaming tools and a summary of how to use them.

Tool	Benefit	Time to Take Effect	Contact
Deposit Limit	Daily / weekly / monthly spending can be controlled	Immediate	Account settings or live chat
Time-Out	Break of 24 hours to 30 days	Immediate	Account settings or live chat
Self-Exclusion	Account closed for 6 months, 1 year, or permanently	Within 24 hours	Live chat or email
Reality Check	Automatic session summary after a set period	After the setting is enabled	Account Settings
Gaming History	Detailed records of all transactions and bets	Always available	Account Dashboard

Self-Assessment

Ask Yourself

Ask yourself the questions below. If the answer to one or more is "yes", it may be time to seek help.

Are you spending more than your budget on gaming and feeling regret afterwards?

Have family members or friends expressed concern about your gaming habits?

Do you feel an urge to bet more in order to win back money you have lost?

Have you tried to stop gaming but feel like you cannot?

Remember, seeking help is not a sign of weakness — it takes courage. If the answer to any of the questions above is "yes", contact our 24/7 live chat or activate self-exclusion on your account. Our support team is always ready to guide you in Bengali.

Healthy Gaming Tips

The Golden Rules of Responsible Gaming

Decide in advance how much time and money you will spend on gaming each day or week, and stick to those limits.
Do not bet more in the hope of winning back money you have lost — that mindset is harmful.
Never use money set aside for bills, rent, or food on gaming.
Avoid gaming when you are angry, frustrated, or under stress.
Think of gaming as entertainment only — not as a way to earn money.
Set a specific time limit before each gaming session and take a break when the time is up.
Spend time with family, friends, hobbies, or exercise away from gaming.
Never bet with borrowed money or money taken on credit.

Getting Help

What to Do If You Have a Problem

If you feel that gaming is getting out of your control, follow the steps below:

Stop and Think Stop gaming and take a moment to calm yourself down.

Set a Limit Go to Account Settings and activate a deposit limit or time-out.

Talk to Us Contact us via 24/7 live chat or at [email protected].

Share with Someone You Trust Open up to a family member or trusted friend about how you are feeling.

Common Questions

Questions and Answers on Responsible Gaming

Find answers here to the most frequently asked questions about responsible gaming.

After logging into your account, go to the "Account Settings" or "Responsible Gaming" section. There you will find options to set daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately. If you run into any issues, contact us via live chat.

Yes. If there is any balance in your account at the time you activate self-exclusion, it will be returned to your registered payment method (bKash, Nagad, or Rocket). The process is usually completed within 1 hour. Contact our support team for more information.

A time-out is a temporary break that can last from 24 hours to 30 days. Once the period ends, your account will be reactivated automatically. Self-exclusion, on the other hand, is a longer-term solution — you can close your account for 6 months, 1 year, or permanently. While self-exclusion is active, we will not send you any promotional messages either.

Absolutely not. krkya strictly follows a 21+ age policy. Age is verified at the time of registration, and additional identification may be requested in suspicious cases. If any minor attempts to open an account, it will be cancelled immediately.

First, contact our 24/7 Bengali live chat support — our trained team will assist you. You can also write to us at [email protected]. In addition, talk to a family member or a trusted friend, and seek professional mental health support if needed.

Self-exclusion cannot be cancelled before the set period ends — this is intentionally designed so you do not make decisions based on a momentary impulse. To reactivate your account after the period ends, you will need to contact our support team and observe a cooling-off period.