Your Privacy Is Our Priority
This policy provides a full account of how your personal information is collected, stored, and kept secure on the krkya platform.
1 Introduction and Applicability
krkya ("we", "us", or "platform") provides a reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to every individual who uses the krkya website and all related services.
By registering on our platform, logging in, or using any of our services, you are considered to have fully accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].
This Policy complements krkya's Terms and Conditions and Responsible Gaming policy. Read together, these three documents define the complete framework of the relationship between you and us.
2 Data Collection
krkya collects user information through various methods. We only collect information that is necessary to provide our services, ensure security, and meet legal obligations.
2.1 Directly Collected Information
When you register on our platform or manage your account, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport number (for identity verification)
- Current address
- Payment information (bKash, Nagad, or Rocket account number)
2.2 Automatically Collected Information
When you use our platform, the following technical information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Platform activity logs (login time, game sessions, transaction history)
- General geographic location (at country and city level)
- Cookies and session data (see Section 6 for details)
2.3 Information Received from Third Parties
In some cases we may receive information from third-party sources, such as transaction confirmation data from payment processors (bKash, Nagad, Rocket), or information from identity verification service providers. Collection of such information is always consistent with applicable laws and regulations.
3 Purpose of Data Use
krkya uses your personal information for specific, clear, and lawful purposes. The main purposes for which information is used are listed below:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: For gaming services, bonus distribution, and transaction processing.
- Identity Verification: To prevent fraud, money laundering, and access by minors.
- Customer Support: To resolve your questions, complaints, and requests.
- Security: To prevent unauthorised access, fraud, and other security threats.
- Legal Obligations: To comply with applicable laws, regulations, and guidance from regulatory bodies.
- Service Improvement: To improve the functionality of the platform and the user experience.
- Communications: To send important notices, policy updates, and account-related information.
We do not sell your information to any third party for marketing purposes without your consent.
4 Data Storage and Security
krkya takes industry-standard technical and organisational measures to keep your personal information secure. The key components of our security framework are as follows:
4.1 Encryption and Data Protection
- SSL/TLS encryption is used for all data transmissions.
- Sensitive information (passwords, payment data) is always stored in encrypted form.
- Database access is restricted and controlled — only authorised personnel can access the information they need.
- Regular security audits and vulnerability assessments are conducted.
4.2 Data Retention Period
We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, we may retain certain information for a specified period for the following reasons:
- For the resolution of financial disputes or discrepancies
- For legal claims or investigations
- To comply with Anti-Money Laundering (AML) regulations
- To meet record-keeping requirements of regulatory bodies
Once the designated retention period has ended, we delete or anonymise your information through a secure and verifiable process.
5 Sharing Data with Third Parties
krkya does not sell, rent, or disclose your personal information without authorisation. However, in certain circumstances we may share information with the following parties:
5.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical infrastructure maintenance. These parties operate under strict confidentiality agreements and are given access only to the information needed for specified purposes.
5.2 Legal Requirements
In the case of a court order, government investigation, or legal obligation, we may be required to provide relevant information to the relevant authorities. Such disclosure is always limited to what is permitted under applicable law.
5.3 Business Transfers
In the event of a company restructure, merger, or asset transfer, user information may be transferred as part of the relevant business assets. In such cases we will provide you with advance notice.
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the krkya website. These technologies help ensure the functionality of our platform and improve the user experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling these cookies will prevent the platform from functioning properly.
- Functional Cookies: Used to remember your preferences (language, settings).
- Analytical Cookies: Collect anonymous statistics to help us understand how users interact with our platform.
- Security Cookies: Used to detect and prevent fraudulent activity.
6.2 Cookie Controls
You can control or disable non-essential cookies through your browser settings. Please note that disabling cookies entirely may limit some functionality of the platform.
7 Your Rights
As a registered user of krkya, you have the following rights. To exercise any of these rights, contact us at [email protected].
- Right of Access: The right to receive a copy of the information we hold about you.
- Right to Rectification: The right to request correction of any inaccuracies or incomplete details in your information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
- Right to Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
- Right to Object: The right to object to the processing of your information on the basis of legitimate interests.
- Right to Withdraw Consent: The right to withdraw consent at any time from any processing carried out on the basis of your consent.
8 Privacy of Minors
krkya strictly prohibits participation by anyone under the age of 21. Our platform is designed exclusively for adult users ("21+ only").
We do not knowingly collect or process the personal information of anyone under the age of 21. Age verification is in place during the registration process. If we become aware that a minor has registered on our platform, we will close that account immediately and delete the associated information.
If you believe that a minor has gained access to our platform, please notify us immediately at [email protected].
9 Policy Changes
krkya reserves the right to update or amend this Privacy Policy from time to time. This Policy is reviewed periodically to keep it aligned with changes in the nature of our services, applicable laws, or business practices.
For significant changes, we will notify you in the following ways:
- Sending a notice to your registered email address
- Displaying a clear notification when you log in to the platform
- Updating the "Last Updated" date on this page
If you continue to use the platform after the amended policy has been published, this will be considered your acceptance of the new policy. We clearly state the date of the most recent update on this page, so you are encouraged to review it regularly.
10 Contact
If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please do not hesitate to contact our privacy team. We provide support in Bengali 24 hours a day, 7 days a week.
This Privacy Policy should be read together with krkya's Terms and Conditions and Responsible Gaming policy. For more information, visit our FAQ page.